Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our platform as a Customer (Buyer) or Seller (Shop Owner).

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable laws.

2. Nature of the Platform

This platform is a technology service provider that enables independent sellers to sell products online and customers to purchase such products.

We:

• Do not own or sell products
• Do not hold customer payments
• Do not control shipping or delivery

Personal data is processed only to enable platform functionality.

3. Information We Collect

3.1 Information You Provide

We may collect the following information:

For Customers (Buyers)

• Name
• Phone number
• Email address
• Delivery address
• Order details and history

For Sellers (Shop Owners)

• Name
• Email address
• Phone number
• Business information
• Store details
• Shipping configuration data

3.2 Payment Information (Important)

Payments on the platform are processed through third-party payment gateways (such as Razorpay).

We:

• ❌ Do not store card details
• ❌ Do not store UPI or bank information
• ❌ Do not process payments directly

Payment data is handled securely by the respective payment gateway in accordance with their privacy policies.

3.3 Shipping Information

For order fulfillment, customer delivery details may be shared with third-party logistics providers (such as Shiprocket) as required to ship orders.

3.4 Automatically Collected Information

We may automatically collect:

• IP address
• Device and browser information
• Pages visited
• Usage patterns
• Cookies and similar technologies

This data is used for analytics, security, and platform improvement.

4. How We Use Your Information

We use collected information to:

• Facilitate orders between buyers and sellers
• Enable payment and shipping integrations
• Provide customer and seller support
• Improve platform performance and security
• Prevent fraud and abuse
• Comply with legal obligations

We do not use your data for unauthorized purposes.

5. Information Sharing & Disclosure

We may share information only with:

• Payment gateways (for payment processing)
• Shipping partners (for order delivery)
• Service providers (hosting, analytics, email)
• Legal authorities, when required by law

We do not sell or rent personal data to third parties.

6. Data Storage & Security

We implement reasonable technical and organizational safeguards to protect your data.

However:

• No online system is 100% secure
• You share information at your own risk
• We recommend keeping your account credentials confidential

7. Data Retention

We retain personal data only for:

• As long as required to provide services
• Legal, tax, or compliance purposes

Data may be anonymized or deleted when no longer needed.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where applicable

Requests can be made through platform support.

9. Cookies & Tracking Technologies

We use cookies to:

• Maintain login sessions
• Improve user experience
• Analyze platform usage

You may disable cookies via browser settings, but some features may not function properly.

10. Third-Party Services & Links

The platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party platforms.

Please review their policies separately.

11. Children's Privacy

The platform is not intended for users under 18 years of age.

We do not knowingly collect personal data from minors.

12. Seller Responsibility Disclaimer

Sellers are independent entities responsible for:

• Products sold
• Shipping and delivery
• Returns and refunds
• Legal compliance

The platform is not responsible for seller actions or disputes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be effective upon posting, and the "Last updated" date will be revised.

Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or data handling, please contact platform support through the provided channels.